Returns & Exchanges

No returns are allowed on any custom orders or engraved items. Purchases of inventory pieces may be returned with a $100 restocking fee within 10 days of the purchase date. RETURNS WILL NOT BE ALLOWED WHERE THERE IS ANY INDICATION OF USE, DAMAGE, REMOVAL OF ANY PARTS OR ANY OTHER TAMPERING OR ABUSE.

Prior to returning any item, customers must email Waylon Rhoads Jewelry, LLC at waylon@rhoadsjewelry.com to discuss the issue and any potential resolution. ANY RETURN MUST BE AUTHORIZED IN ADVANCE within the time period allowed for returns. If authorized, instructions for returns will be provided in writing. Any return must be sent by authorized carriers only (such as Fed Ex or UPS) at the customer’s expense and must include all of the items received including the box, merchandise, tags, papers and other items received.

Upon return, the merchandise will be inspected to ensure there is no indication of use, loss, damage or tampering. Damages will be assessed for any unauthorized use, damage or tampering or, in the sole discretion of Waylon Rhoads Jewelry, LLC, the return authorization may be revoked and the merchandise returned to customer.

Any refund will be issued within 30 days after receipt and inspection of the returned item. Such refund may be issued by company check, credit card refund or electronic funds transfer in the discretion of Waylon Rhoads Jewelry, LLC.

Please contact us at 1-217-209-0613 or email at waylon@rhoadsjewelry.com to make arrangements for returning your item.